Frequently Asked Questions
Everything you need to know about shopping at HawksShop, your home for premium sports gear.
How long does shipping take for sports equipment?
Standard shipping typically takes 3-5 business days. For oversized items like basketball hoops or heavy fitness benches, delivery may take 7-10 business days depending on your location.
What is your return policy for worn apparel?
We accept returns within 30 days of purchase. However, items must be in their original condition with tags attached. For hygiene reasons, base layers and swimwear cannot be returned if the packaging has been opened.
Do you offer warranties on professional-grade gear?
Yes, all our professional-grade equipment comes with a 1-year manufacturer warranty covering defects in materials and workmanship. Please keep your digital receipt for any claims.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking link. You can also track your package directly through the 'Order Status' page on our website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna for orders over $100.
How do I know I am buying authentic brand name products?
HawksShop is an authorized retailer for all brands listed on our site. Every product is sourced directly from the manufacturer and includes a certificate of authenticity where applicable.